FAQs
Find answers to our frequently asked questions fast.
Getting Started
I love your albums! How do I place an order with Renaissance Albums?
First and foremost, you need to be a professional photographer and register with us here. Registration takes just 2 minutes and is completely free. Once we verify your business information (within 1 business day), you will have full access to our Pro Member site and can order directly through our website.
What if I am not a professional photographer and would like a Renaissance Album?
If you are a bride, groom, or an end consumer, simply tell your photographer you want a Renaissance Album! If they are not already registered as a Pro Member, they can register, get approval, and then order directly through us. Once they are approved, they will go over all the album options with you and place the order on your behalf, based on your preferences. Unfortunately, you will not be able to order directly from us.
I’m neither a professional photographer nor an end user. Can I still order from you?
We do make exceptions for businesses or institutions that would like to place wholesale or bulk orders. Please register and call or email us for approval of your registration.
Ordering Guidelines
How do I place an order for a Custom Album?
Simply log in as a Pro Member and click NEW ORDER on our website. This will take you to our ordering system, where you can select the album you want, including the size, specs, and options you want. You will also be able to upload all your images through the ordering system and add any special instructions.
What services do you offer for Custom Albums and which one would work best for me?
At Renaissance, we strive to cover all aspects of album-making under one roof. Finding the right service and style of album is important, so please take the time to review what service and product works best for you. For custom albums, select from these three services: Option A, B, or C. Option A is our Bind Only Service, which allows you to provide your own photographic prints and we mount and bind using those prints. Option B is our Print and Bind Service and is the most common. You provide us with pre-designed, print-ready, digital images and we do the printing, mounting and binding. Option C is our Design, Print and Bind Service. This is our most complete service, in which we design the layout using the raw digital images you provide. Once the layout is approved by you, we print, mount and bind.
How do I order Stock Albums?
Stock albums are ready-made for delivery and can be ordered directly via phone or email. When emailing, please fill out our order forms available on our Pro Member site. Once we receive the stock order, we will process it and send you an email confirmation. Volume discounts may be available. Please call for a quote.
Can I customize Stock Albums?
Yes, select stock products are available for customization. These must be ordered by filling out an order form on our Pro Member site and submitting it via email. Please double-check your order and order confirmation, as any customized books cannot be returned.
Is there another way to submit my digital images besides using your ordering system?
Although we highly recommend you submit your orders and images via our ordering system, we do accept other methods for submitting your files. You may send them via FTP or via an independent file-sharing site (i.e. Dropbox or Google Drive).
We also accept CDs, DVDs, or flash drives sent to: Renaissance Albums 65 E. 2nd Street, Mineola, NY 11501
Do you offer proof prints for new customers?
Yes, we do. The first set of proof prints ordered will be free of charge. All subsequent proof prints will be $15 plus shipping. You may select 1-3 files to be printed in 8×10 or 10×10 in size.
Can I order duplicate albums? Do you offer duplicate discounts?
Yes and yes! Our duplicate album discounts are ideal for the photographer wanting to offer multiple album packages to their clients. Whether it’s for parents, grandparents, parties or teams, offer more albums in your packages and save! The duplicate discount is 35% off and applies only to our Premium Albums – the Soho, Fine Art and Galleria Albums.
Here’s our Duplicate Album Policy:
- Duplicate album discount is available for Soho, Fine Art and Galleria Albums only.
- The original album must be at least a “Medium” sized album – 8×8 or larger.
- The duplicate album must be the same size or smaller and in the same format (i.e. square to square) as the original album.
- A duplicate album can be ordered up to 3 months from delivery of the original order to receive the duplicate discount.
Duplicate Size Guide:
| Main Album Size | Duplicate Variations |
|---|---|
| 10 x 13 (13×10) | 8 x 10 (10 x 8), 5 x 7 (7 x 5), 4 x 5 (5 x 4) |
| 12 x 12 | 10 x 10, 8 x 8, 6 x 6 |
| 11 x 14 (14 x 11) | 8 x 10 (10 x 8), 5 x 7 (7 x 5) |
| 10 x 15 (15 x 10) | 8 x 12 (12 x 8), 6 x 9 (9 x 6) |
Our Services
What are the different album services you offer?
We offer three basic services. Our Bind-Only Service allows the photographer to provide the photographic prints for us and we only mount and bind using those prints. Our Print and Bind Service is the most common – the photographer provides us with the finished layout of the album in print-ready digital images and we print, mount, and bind. Our Design, Print, and Bind Service is our full service in which the photographer provides us with the raw digital images and our designers create the layout for your album using those images. Once the layout is approved by the client, we print, mount, and bind.
Do you offer photographic prints only (without an album)?
We do! Please call or email us for available sizes and pricing.
What don’t you do?
We don’t make wall art or table art of any kind – framed, matted, canvas, acrylic, metal, etc. We don’t make boxes unless they’re ordered with an album. We don’t print postcards, invitations, business cards, calendars, mugs, keychains, t-shirts, or signage. We only make albums 🙂
Design Guidelines
The color of my images is very important to me. How do you ensure that the printing will be true to the color of my images?
To ensure the best possible color, please calibrate your monitor to Renaissance’s specifications.
Recommended monitor calibration settings:
- White Point: 6500K or D65
- Luminance: 140 (between 120 to 160)
- Ambient Light Adjustment: disable
- Gamma: 2.2
- ICC Profile Version: Version 4 (use Version 2 for below OSX 10.6 or Win XP, Vista)
- ADC: Enable (it will automatically control your monitor setting in supported monitor model)
What other design/trim guidelines do we need to follow to yield the best possible results?
The designed layouts should be sized exactly according to the size of the page or pagespread depending on the album type.
- Soho, Essex Plus and Essex have full pagespread layouts, while Fine Art, Stitched Bowery and Standard Bowery have single sided layouts.
- Soho, Essex Plus and Essex start on the left hand side. Fine Art, Galleria, Stitched Bowery and Standard Bowery start on the right side.
- For the Stitched Bowery specifically, please refer to these guidelines for the best results
- No additional bleed is necessary when designing layouts.
- All prints will be trimmed a minimum of 1/16″ to a maximum of 3/8″ from the three outer sides. Please plan your designed layout accordingly. For design elements near the page edges (borders, text, cropped photos, etc.), allow approximately 1/4″-1/2″ from the edge of the page.
- For printed covers (Highline Covers, Graphic Image covers, Pure Acrylic Covers, Essex Photo Covers), please do not design any important elements near the edges of the cover (3/4″).
Do you have templates available for your Acrylic, Metal, Photo covers? What about templates for your Galleria Mats?
Yes, we have templates available for all of the above. Simply login to your Pro Member account and click INFO+PRICING at the top of the page. All the templates are available on that page in PDF form for you to download.
Our Albums
There are so many album types, sizes, colors, materials, options, etc. What albums should I offer my clients?
We take great pride in offering a variety of albums suitable for any style, brand, or budget. But we realize that it can be overwhelming with so many choices available. We’ve found that it can be helpful to pick out something that you definitely want in an album. For example, if you already know that you want to offer only 15×10 horizontal albums, you can check to see which albums come in that size. That should narrow down your choices considerably. Or if you want to offer only leather covers for your albums, you can eliminate the albums that do not come with a leather cover option. Everyone has different preferences – but ultimately, the decision of what albums you should offer is yours. We encourage you to read our product descriptions and specs to understand the differences between the albums and make an informed decision.
What are the differences between Custom Albums and Stock Albums?
Custom Albums are made to order. They are custom-made and finished by us in-house. When you order a custom album, we do all the printing and assembly, and you receive the finished product. Stock Albums are primarily pre-made in bulk and kept on hand, ready to ship. They require some basic assembly after you receive them and do not come with prints. Custom Albums can take an average of three weeks to manufacture and ship out. Stock Albums typically take less than a week to ship out.
What are flush mount albums?
Our flush mount albums are our most popular albums, all printed on photographic paper. The prints are mounted onto each side of a page, front and back, covering the entire page, flush from edge to edge. Typically, there is a substrate in between the prints, creating a thicker page. But there are also flush mount albums that do not have a substrate in between the prints and the prints are mounted back to back with nothing in between, creating a thinner page. Flush mount albums are also commonly referred to as lay flat albums, due to their ability to lay flat when the album is in the open position. Our flush mount options include the Soho, Fine Art, Essex Plus, and Essex albums.
What’s the difference between your Premium Flush Mount Albums (Soho and Fine Art) and your Standard Flush Mount Albums (Essex Plus and Essex)?
To put it simply, our Premium Flush Mounts are hand-crafted (not machine-made), constructed using premium materials, have more standard options, offer better packaging, and are covered by a lifetime guarantee against all manufacturer defects, including page warping, which is a common problem in our industry. These advantages promise unmatched durability and preservation of your album. Please refer to this blog post (link to blog post when completed) to learn more about the differences between the Premium Flush Mounts and Standard Flush Mounts.
What are press-printed books?
Our press-printed books are printed and constructed completely differently from our flush-mount albums. First, they are not printed on photographic paper – they are printed on 150 gsm, fully archival paper stock, available in smooth or textured white. Think high-end magazine paper. There is also no mounting as the ink is printed directly onto the page. They are printed on an HP Indigo 6-color digital press, which provides the highest quality printing for these types of albums. The pages are either bound using PUR binding, which is glued at the spine like our Bowery, or using Smythe Sewn stitching at the spine like our Stitched Bowery.
Do you still offer matted albums?
Yes! We do still offer matted albums, although not of the slip-in variety we had previously offered in the 1990’s – 2000’s. Those albums typically had silver or gold gilding on the edges with metal tips on the corners. While they were very popular at that time, they have unfortunately run their course and were discontinued in 2016. Today, we offer two types of matted albums – the Galleria, which is a fully Custom Album, and the Ambiance, which is a Stock Album that requires some assembly. If you previously offered the classic matted albums mentioned above and would like to offer these fresh, contemporary versions, please reach out to us today and we can help get you started!
What are self-mount albums?
Self-mount albums are stock albums that are sold without any prints in them. The photographer typically mounts the prints onto each page themselves by removing the release cloth, exposing the “clean” adhesive pre-applied to each page. The prints are then placed over the adhesive and pressed down when positioned correctly. The self-mount album we offer, called the Hudson, features repositionable pages, meaning the prints can be removed and re-mounted if mounted incorrectly initially.
Can I personalize my album?
Absolutely! The most popular method of adding personalization to an album is by hot foil imprinting onto the cover using one of our large selections of colored foils. Blind debossing is also available, a technique in which no foil is used, but your text or artwork is still pressed into the cover material, leaving a permanent imprint. We offer three basic font types, but if you would like to use your own font or artwork, you can always order a custom die to imprint on the cover. Learn more about our imprinting here. Another popular way of personalizing your album is having your text or artwork designed right into the cover image of an Acrylic Cover or Graphic Image cover. Many photographers design it into the layout of their album, most commonly on the first or last page.
What size album would you recommend?
Album size is really up to each individual, but traditionally, our most popular sizes have been 10×10 (square) and 13×10 (horizontal). We have a large selection of sizes available in all configurations – horizontal, vertical or square. Please refer to the individual product pages on our website to see the sizes each album is available in.
What is the maximum number of pages I can get in an album? And the minimum?
Depending on the album, the max/min page capacity can vary. Custom Album pages with a substrate, or thicker pages, typically start at 10 pages (20 sides) and can go up to 40 pages (80 sides) or more. Custom Album or Book pages without a substrate, or thinner pages, start at 20 pages (40 sides) and can go up to 100 pages (200 sides). Please refer to the individual product pages on our website for each album’s maximum and minimum page capacity.
Do you offer protective coating on your flush mount albums’ pages?
Yes, our Premium Flush Mounts (Soho and Fine Art) come standard with a water-based, luster coating to protect against scratches, moisture, discoloration, fingerprints, and smudges. Our Standard Flush Mounts (Essex Plus and Essex) do not come with a protective coating, but it is available as an option. Matte coating is also available for all flush mount albums.
What packaging options are available?
We offer 3 box options for our albums. First, our Deluxe Presentation Box is a custom fitted box, typically made to match the album’s cover material and exact size. This is an optional upgrade from our standard boxes. Our Premium Albums (Soho, Fine Art and Galleria) come with a standard box that we call the Black Stitched Box. This is a black leatherette box featuring an overlapping magnetic flap, a felt lined interior and a silver satin ribbon. All other albums and books will be packaged in a standard black cardboard box. All standard boxes come with a gray microfiber pouch that accompanies the album.
What if I want to replace a single page on an album I received already? What if I want to replace a cover?
The only albums which allow for single-page replacements are our Premium Albums (Soho, Fine Art, and Galleria), as they are made completely by hand. Our other albums are made by machine, thus single page replacements on those are not possible. Unfortunately, you’ll need to redo the entire album if you want to replace a page in an already completed album. Cover replacements can be ordered on all albums.
What type of guarantee do you offer on your albums?
All our albums come with a lifetime guarantee against manufacturer defects. Our Premium Albums (Soho, Fine Art, and Galleria) also come with a lifetime guarantee against warping which is not a manufacturer defect but is a common problem with paper products. All of our other albums come with a one-year guarantee against warping. If you have any issues with any of our albums, please contact us and we will work with you to find a solution, whether it is a manufacturer defect or not.
Shipping
What are your typical turnaround times?
Depending on the album, our turnaround times can vary. Stock albums ship within 1-5 business days. Standard Flush Mounts (Essex and Essex Plus) ship within 2 weeks. Premium Flush Mounts (Soho and Fine Art) ship within 3 weeks. Stitched and Standard Bowery Books and the Galleria ship within 4 weeks. We firmly believe there are no shortcuts in making quality albums that will last a lifetime. All of our albums require proper staging, pressing and curing times to ensure it will remain in pristine condition for the duration of its life. Please note our turnaround times are not guaranteed, as these are merely estimated times for completion.
Can you drop ship directly to my clients?
Yes, simply enter your client’s name and address in the shipping address field when placing an order. No invoices will be included with any package delivered to a US address. However, a commercial invoice may be required to be added to international packages for customs purposes.
What do you charge for shipping?
Due to the various sizes, quantities, weights, and delivery locations of each order, the price of domestic shipping can range from $10-$20. If it’s a multiple-album order, $5 will be charged for each additional album. The shipping rate will be calculated when the order is ready to ship and an invoice of all charges will be emailed to the photographer.
Do you ship internationally?
Yes, we ship worldwide! With any international order, the receiver would be responsible for any tax and customs fees.
Do you offer a Rush Service?
Yes, we do typically offer a Rush Service that ensures a 5 business days or less turnaround for an additional 25% upcharge, plus any expedited shipping necessary. However, we reserve the right to refuse accepting Rush Orders due to a heavy volume of orders and/or supply chain issues beyond our control.
What shipping service do you use to ship your orders?
Domestic orders are shipped using UPS Ground. International orders are shipped via either USPS or UPS, depending on which has the more competitive rates. Service upgrades are available upon request.
General Information
I want to know how much an album costs. Where can I find your pricing?
Our pricing is only available to our customers who have been approved as Pro Members. To become a Pro Member, you can register here. Once you have been approved, simply login and click on our INFO+PRICING page. From there, you will be able access pricing and calculate the cost of any album with the exact options you want.
Do you offer any promotions or special discounts?
We do occasionally offer seasonal promotions. Be on the lookout via Instagram and Facebook or sign up to be on our mailing list today! We offer a year-round Sample Discount on all sample albums – 50% off all Premium Albums (Soho, Fine Art and Galleria) and 35% off Standard Albums (Essex and Essex Plus). Another year-round discount we offer is our Duplicate Discount that applies to all Premium Albums. If you order the Soho, Fine Art or Galleria, duplicate albums are 35% off all year round!
How do I pay?
We accept only credit card payment – Visa, Mastercard, American Express or Discover. You can enter your card information at the time you place your order or you can call us to provide us with it. Your card will be kept on file and that will be the card we use for all your orders unless otherwise specified. Cancellation fees may apply if the order is canceled prior to completion. Cancellation fees, as well as shipping and handling fees, are not refundable.
What if I want to return a product for a refund?
Returns must first be reported and authorized via email ([email protected]). Please state the reason for the return and provide any photos or documentation if necessary. If the return request is deemed valid, you will receive confirmation via email and a UPS return label will be provided within one business day. Returned products should be in its original packaging, properly protected, and include the original order number with a note stating the reason for return.