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Returns | Renaissance Albums
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Returns

returns

Returns

All returns for refund or credit due to an ordering error must be requested within 2 weeks upon receipt of merchandise.
Returns must first be requested and then authorized via our online return request form or via phone. If the return is valid, a Return Authorization # will be given to you. Please allow up to a 1 business day turnaround for Return Authorization #’s. Returned products need to be in their original packaging, properly protected, shipped with the original picking list and include the Return Authorization #.
Damaged products are the responsibility of the carrier and will be refused if delivered in poor condition.
Stock products only – Products older than 14 days of delivery will not be accepted for return.
Stock products only – Products with imprinted covers cannot be returned without a manufacturing defect.
Custom, Mix & Match or partially modified albums without a manufacture-based defect or sent without a Return Authorization # will not be accepted under any circumstance.
Return shipping charges are the responsibility of the photographer even if a Return Authorization # is issued. Once the return is processed and deemed to be a manufacture defect, credit for Ground shipping will be credited back to your account.
All returns due to a manufacture-based defect are covered under our Lifetime Guarantee.
There are no exceptions to the above Return policies.

Info

RENAISSANCE ALBUMS
21 Grace Church Street
Port Chester, NY 10573

Tel: 914.939.6878
Fax: 914.939.8047
info@renaissancealbums.com

HOURS OF OPERATION
Monday - Friday
9:00 a.m. - 5:00 p.m. EST

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